We use cookies on the website (“Website”). This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. Cookies are small text files that are placed on your computer or other access devices by websites that you visit. By continuing to use this Website, you are agreeing to our placing cookies on your computer.

There are four main types of cookie:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences.

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

The below table sets out further information on the cookies we use.

Cookies Name Purpose
Cookie Policy EPi:NumberOfVisit This cookie is to provide more relevant content based on the amount of times that a customer has visited the site.
.NET Session Cookies ASP.NET_SessionId This session cookie is essential to allow you to move around the Website and use its features, such as accessing secure areas of the Website
Web site feature cookie-dismiss This cookie indicates, that user was warned about cookies used on the page
  support-default This cookie stores information about product category, the user was looking for previously
  tsHatch This cookie stores information about the source of traffic group, the user entered on the site
Third parties cookies    
ARRAffinity   This cookie ensures that each visitor page requests are routed to the same server in any browsing session
New Relic 1) NREUM Cookies used by NewRelic company, which monitors site performance
  2) NRAGENT  
Google Analytics 1) _ga Distinguish the current domain, start and end of a session, traffic source, unique visitors, number and time of previous visit and value of visitor-level custom variables.
  2) _utma Determines first visit to the site from a particular browser.
  3) _utmb Used to establish and continue a user session with the site.
  4) _utmc Holds timestamp of the exact moment in time when a visitor leaves the site.
  5) _utmz Records type of referral used by visitor to reach the site (such as direct, referring link, web site search, ad campaign, e-mail link) For more information on Google Analytics click on this link.
  6) _utmv Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.
  7) _gat According to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.
AddThis di2 These cookies are used by which collects information to customize the AddThis Button to your usage patterns.
  dt For more information read Add This privacy
Hot Jar    
  _hjIncludedInSample This cookie is associated with web analytics functionality. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.


Most internet browsers give you the option to refuse the setting of all or some cookies (more information on changing your browser settings is available on the Information Commissioner’s Office website here). However, if you block cookies, some of our Website features or services may not function properly or may not be fully available.


We may use image pixels within email sent to you in order to track the delivery, the opening and whether you share the content of the email (though we do not collect information as to whom you share the email with). It is not possible for you to delete or disable the image pixel. If you do not consent to the use of image pixels within emails to you, you must opt out of receiving email from us by following the instructions set out in the privacy policy entitled ‘how to opt out’.